Terms and Conditions of Sales, & General Warranty Information

GreenTech Heat Solutions does not provide heat treatment services. GreenTech Heat Solutions designs and sells portable electric and propane heaters, fans, and treatment accessories specifically designed for the efficient killing of all insect pests, especially bed bugs and their eggs. In some cases, owning our equipment has a lower total cost and greater timeliness than utilizing an outside service. Click here for a list of service providers.

This page presents the GreenTech Heat Solutions terms and conditions of sale, shipping policy, return policy, and warranty coverage. All section headers are provided solely for convenience in reading this document.

Terms and Conditions of Sales

• Unless otherwise specified, all product sold by GreenTech Heat Solutions is sold as “new” and is sold with warranty coverage as specified in the Warranty section of this document.
• GreenTech Heat Solutions provides comprehensive training for all heat equipment we design and sell.
• GreenTech Heat Solutions is not responsible for damage caused by equipment used in a manner outside of that prescribed by GreenTech Heat Solutions in accompanying documentation, training programs, and/or free training videos as presented on the GreenTech Heat Solutions website.
• In no event shall GreenTech Heat Solutions, in connection with the sale, operation, repair or replacement of any GreenTech Heat Solutions device, products, or part(s) thereof be liable under any legal theory for any special, indirect or consequential damages including without limitation water damage, lost profits, delay, or loss of use or damage to any real or personal property.
• GreenTech Heat Solutions does not require a minimum order.
• GreenTech Heat Solutions accepts Visa, MasterCard, AmEx, Discover, and PayPal. We process our online orders through PayPal, but you do not need to have a PayPal account to order online.
• Backorders and items that are temporarily out of stock will be shipped as soon as the product is available.
• Orders are accepted on the condition that they are billed at the current price on the day of shipment. Prices are subject to change without notice.
• Quotes are valid until the end of the business day noted under “Quote Expires” Pacific Standard Time.
• Please report shortages, overages, errors, incorrect or defective merchandise to GreenTech Heat Solutions within two business days of receipt of shipment.
• GreenTech Heat Solutions will send replacement product for damaged or defective products and issue a return shipping label for the return of the damaged/defective products. Please pack return items carefully to avoid additional damage in shipping.
• Items shown with “Free shipping” or “Included shipping" are offered as such for delivery to addresses in the contiguous US. Shipping costs will be billed by separate invoice for any shipments delivered to Alaska, Hawaii, Canada, or any other address outside of the contiguous US. Customers ordering items for delivery to addresses outside of the contiguous US agree to pay the additional shipping fees.

Returns

• GreenTech Heat Solutions accepts returns of unopened equipment in new condition within 14 days of invoice.
• All accepted returns are subject to a 20% restocking fee.
• GreenTech Heat Solutions reserves the right to refuse credits on returns that are not in compliance with our return policy or for equipment that may have been damaged or contaminated during return shipping.
• All returns REQUIRE a Return Merchandise Authorization (RMA).
• Returns received without a Return Merchandise Authorization (RMA) will be returned to the customer at the customer’s expense. A GreenTech Heat Solutions representative will contact the customer to arrange return shipping at the customer’s expense. Any items received by GreenTech Heat Solutions where the customer does not pay for return shipping will be considered abandoned by the customer. All abandoned items will be disposed of at the sole discretion of GreenTech Heat Solution after 30 days of first notice of abandonment.
• Returned items must be in their original, unopened condition when received by GreenTech Heat Solutions in order to receive a refund of equipment purchase price, minus the restocking fee. Any returns received with any damaged or missing parts cannot be accepted.
• All Returns can be subject to a $250.00 K-9 Bed Bug Inspection to ensure the returned items are bed bug free.
• Items returned are at the customer’s expense. GreenTech Heat Solutions strongly suggests customers insure the return shipment against damage in transit.
• Shipping fees are not refundable. This includes shipping fees described in the “Included Shipping” and/or “Free Shipping” Promotional Offers section.
• Refund is calculated on the equipment purchase price less shipping, handling, taxes, and restocking fees.

Shipping

When your shipment is delivered, please follow these instructions: Any carton that appears to be damaged or altered in any way should be opened and inspected. Damage discovered upon inspection is the responsibility of the freight carrier. Shipping claims must be initiated by the recipient. If damage is not detected upon delivery, your claim may not be fully honored. You must contact the shipping carrier immediately. Goods on the invoice were received by the carrier in excellent condition, and were packed with great care by experienced packers using standard approved methods meeting the shipping carrier’s requirements. Therefore, the carrier is responsible for lost or damaged merchandise. If any merchandise is received in damaged condition, report it immediately upon receipt. Keep the breakage in the original carton and packaging for inspection by the shipping carrier. If it is not in the original carton, inspection and all claims will be denied.

• All orders will be shipped FedEx Ground unless otherwise requested. Charges are based on FedEx published rates and restrictions. All non-standard and over-sized packages may result in higher shipping fees as per FedEx published rates. GreenTech Heat Solutions may back-charge for fees incurred from FedEx for incorrect shipping address information.
• All orders will require an indirect signature for delivery.
• All orders picked up directly from our facility require 48 hours minimum advance notice. Please call or e-mail your orders two business days prior to the date of pick up.
• All orders of in-stock items will be shipped within 2 business days of receipt, conditions allowing. GreenTech Heat Solutions is not responsible for delays resulting from incomplete order information.
• NOTE: If you need your order to arrive by a specific date, please provide that information in the notes area during checkout AND call our customer service staff to request a rush on processing.
• GreenTech Heat Solutions must be notified of any item damaged during shipment within one business day of shipment delivery.

“Included Shipping” and/or “Free Shipping” Promotional Offers

The terms “Free shipping” and/or “Included Shipping” is a statement that shipping costs have been included in the package price. Shipping is from the point of origin of GreenTech Heat Solutions to the customer. Included shipping is one way only. Unless otherwise noted in a product description, included shipping is only offered in the Contiguous USA. Included shipping fees are not refundable. The return shipping and cost is the responsibility of the customer. Deliveries of any products or packages which qualify for included shipping to any address outside of the Contiguous USA will be billed shipping separately.

FedEx Ground Transit Times Map from GreenTech Heat Solutions

FedEx delivery map updated 03 December 2020. Delivery times subject to change without notice, weather conditions, and situations outside of FedEx control.

GreenTech Heat Solutions Limited Product Warranty

• All products sold by GreenTech Heat Solutions are guaranteed to work as described upon delivery when used in the manner prescribed by GreenTech Heat Solutions in accompanying documentation, training programs, and/or free training videos as presented on the GreenTech Heat Solutions website. If in the event you receive a new product delivered not working contact GreenTech Heat Solutions immediately 855-484-2847.
• GreenTech Heat Solutions is not responsible for damage caused by equipment used in a manner outside of that prescribed by GreenTech Heat Solutions in accompanying documentation, training programs, and/or free training videos as presented on the GreenTech Heat Solutions website.
• Shipping damage is not warranted.
• Shipping and costs associated with equipment returned for repair under warranty are the responsibility of the customer.
• Warranty repair or replace is at the sole discretion of GreenTech Heat Solutions.
• The warranty on GreenTech Heat Solutions equipment is non-transferable and is available only to the original purchaser.
• Warranty service must be performed by a firm or Individual authorized by GreenTech Heat Solutions. The end-user must contact GreenTech Heat Solutions through phone or email for a warranty claim to be placed. GreenTech Heat Solutions will arrange for covered warranty service. All covered warranty service will be arranged during normal business hours.
• Warranty shipping and costs associated with Equipment returned for repair under warranty are the responsibility of the customer.

Specific Time Lengths of Equipment Warranty

Heaters and Fans

• ePro electric heaters ship new with a 2-year repair or replace warranty.
• Titan propane heaters ship new with 2-year repair or replace warranty.
• No other warranties applied on other products except as specifically described herein.
• GreenTech AM4000 Fans ship new with 2-year repair or replace warranty.
• Preowned or service-repaired equipment are covered by a 90-day mail-in repair warranty.
• All warranty replacements or items serviced in warranty are covered by the remainder of the original warranty or 90 days, whichever is longer.

Generators

• Generators are covered by the manufacturer’s warranty.

Electronic Digital Devices

• iTemp Wireless Anywhere and Express temperature systems including cellular transmitter, USB receiver and wireless temperature sensors ship new with a 90 day repair or replace warranty.
• TeGam hand held digital temperature system ships new with a 1 year limited repair or replace warranty.
• Hand held laser temperature sensor ships new with a 30 day repair or replace warranty.

Power Station

• Power Station ship new with 1 year repair or replace warranty.
• Power Station Cords ship new with 1 year repair or replace warranty.

Suitability

The purchaser and/or end user of this equipment is responsible for verifying and ensuring the building electrical system is adequate, properly sized, and installed per NFPA 70: National Electrical Code for the load indicated. GreenTech Heat Solutions is not responsible for damages or non-functionality due to improper use or an improperly configured and or installed electrical system. GreenTech Heat Solutions recommends consulting with a licensed electrician prior to connecting the heater. In no event shall GreenTech Heat Solutions, in connection with the sale, operation, repair, or replacement of any GreenTech Heat Solutions device, products, or part(s) thereof be liable under any legal theory for any special, indirect or consequential damages including without limitation fire, water damage, lost profits, delay, or loss of use or damage to any real or personal property.